Terms and Conditions of Purchase

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Terms and Conditions of Purchase

  1. Terms and Conditions
    1. The following terms and conditions (“Terms and Conditions”) apply to:
      1. the purchase of tickets for performances and events at the Victorian Arts Centre Trust’s (“Trust”) venues at Arts Centre Melbourne (“Centre”), including the Arts Centre Melbourne car park and Sidney Myer Music Bowl (each a “Venue”);
      2. the purchase of tickets for performances or events at any other venue which the Trust makes available for purchase; and
      3. the purchase of car parking, food and beverage and other products purchases which the Trust makes available for purchase.
    2. The inclusion of 1.1(b) is in addition and does not abrogate your responsibility to comply with the terms and conditions of the other venue.
  2. Amendments to terms and conditions
    1. The Trust may vary these Terms and Conditions at any time. The Trust will post the varied Terms and Conditions on its website.
    2. By making a purchase from the Trust, you agree to be bound by the Terms and Conditions as they stand at the time of your purchase.
  3. Purchase of car parking, and food and beverage and other products
    1. All prices for car parking, food and beverage and other products are stated in Australian Dollars, and include GST where applicable.
    2. If the amount you pay for parking, food and beverage and other products is incorrect, the Trust may cancel the order for the parking, food and beverage or other product and refund to you the amount that you paid. This will apply regardless of whether the error arose due to:
      1. an error in a price posted on this website or otherwise communicated to you; or
      2. human error or a transactional malfunction of a Trust-operated system.
  4. Purchase of tickets
    1. All ticket prices for performances, events or products that occur or are provided in Australia are stated in Australian Dollars, and include GST where applicable.
    2. A transaction fee is incurred for each ticket order completed online, via mail order or Arts Centre Melbourne’s telephone booking line, regardless of how many tickets are purchased within that order. If you book in person at Arts Centre Melbourne’s box office, you will not incur a transaction fee. There are no transaction fees for Tours or for stand-alone car parking.
    3. Ticket sales for particular performances, events or products may be subject to limits on the number of tickets a particular person may purchase. The Trust may cancel or refuse to accept orders which it believes are placed in excess of any such limits. This includes orders associated with the same name, email address, billing address, credit card number.
    4. If the amount you pay for a ticket is incorrect, the Trust may cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the error arose due to:
      1. an error in a price posted on this website or otherwise communicated to you, or if you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale; or
      2. human error or a transactional malfunction of a Trust-operated system.
    5. Tickets for performances, events and products at the Venues are valid only when purchased from the Trust, or from a person authorised by the Trust to sell or distribute tickets.
    6. Tickets may not, without the Trust’s prior written consent, be on-sold at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. The Trust reserves the right to refuse admission to the bearer of any ticket sold or otherwise provided or distributed in breach of this condition.
  5. Confirmation and delivery
    1. If you do not receive a confirmation number (from an operator over the phone or in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with the Trust that your order has been successfully placed. The Trust will not be responsible for any losses you incur if you assume that an order was successfully placed having not received a confirmation number.
    2. The Trust sends tickets in Australia to the billing address of the credit card holder. If the credit card holder only has an overseas address, tickets are held at the Venue box office for collection.
    3. If you have selected delivery through the mail, please allow at least 14 days after your order is made.
    4. Car park bookings must be made at least 1 day prior to the date required.
    5. Performance or event tickets for “Venue Collection” are available one hour before the performance or event start time. You will need to present your confirmation number, the credit card used to purchase tickets, photo identification and valid concession cards.
  6. Confirmation and delivery
    1. Performance, event or car parking tickets are refundable only if the event or performance to which it relates is cancelled. Performance or event tickets are also refundable if permitted under the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia. If an event is cancelled or rescheduled:
      1. Prior to the Event, the Presenter or Venue Manager should make reasonable endeavours to ensure that, where an Event is cancelled, a Consumer is entitled to seating in a similar location at a re-scheduled Event.
        1. If the Consumer is unable to attend the re-scheduled Event, or if the Event is not rescheduled, the Presenter should ensure that the Consumer receives a full refund of the Ticket price and other industry imposed Ticket charges.
        2. Consumers should apply for a refund in a timely manner in accordance with this Code and the LPA Complaints Handling and Dispute Resolution Policy and, where possible, before the date of any re-scheduled Event. A timely manner is considered to be within five working days of the Event.
        3. A Consumer will not be entitled to a refund for a cancelled or re-scheduled event if they received a free or complimentary ticket.
      2. During or mid-Event, where the Event is curtailed by in excess of 50% of the scheduled Event time, the Presenter or Venue Manager may determine that a partial refund may apply, and if so, the Consumer should receive compensation that may include a refund of an amount or credit that is reasonable in the circumstances. When considering what is fair and reasonable in the circumstances, the Presenter or Venue Manager may have regard to how substantial an amount of the Event has been performed.
    2. Performance or event tickets may be exchanged only where expressly permitted by the Presenter. Where exchanges are permitted, they may be subject to certain conditions, and additional fees may also apply.
    3. Product orders (including food and beverage and other products) are only refundable if the product is not available on the date requested. Exchanges are only at the discretion of the Trust.
    4. Under no circumstances will a Presenter, Venue Manager or Ticketing Service Provider be required to reimburse a Consumer for auxiliary expenses incurred by the consumer in his or her attendance, or non-attendance, of a cancelled or re-scheduled Event. Auxiliary expenses include, but are not limited to, the cost of travel, car parking, child-care and accommodation. Consumers are encouraged to obtain sufficient ticket or travel insurance cover for such circumstances.
    5. If you have made an error in making a donation to Arts Centre Melbourne, we will happily honour your request for a refund made within 10 working days of your donation. To request a refund, please call us on (03) 9281 8198. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
  7. Companion Card Scheme
    1. A valid Companion Card or valid Companion Card Number must be produced at the time of the booking to gain access to the Companion Card Scheme offer. Details of use are contained on the Companion Card website www.companioncard.org.au.
  8. Changes to performances
    1. Particulars of the performance or event may be changed without prior notice. Artists or performers may be added, withdrawn or substituted for specific performances. Access to the Centre or venue may be restricted without prior notice.
    2. Opening acts or guests may sometimes tour with headlining performers. The Trust is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.
  9. Admission to Centre, Car Park, Venues and performances
    1. Admission to the Centre, Car Park, Venues and performances, including the use of your image while in these locations, is governed by our Conditions of Entry and Car Park Conditions of Entry.
  10. Adult themes
    1. Performances containing adult themes may be subject to age restrictions. Customers must check if a performance contains adult themes before purchasing tickets. This information will be available on the online performance information page.
  11. Arts Centre Melbourne accounts
    1. You will be asked to provide the Trust with your current address and other contact information when you purchase tickets from the Trust, or open an account with the Trust, via the Trust’s website or otherwise. When you do so, you must ensure that you provide the Trust with your current, complete, and accurate information.
    2. You must maintain the confidentiality of your customer account information, and should notify the Trust immediately on becoming aware of any unauthorised account activity.
  12. LPA Code of Practice
    1. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia contact the Trust or refer to www.liveperformance.com.au.

[By submitting your order, you are indicating that you have read and accept the Trust’s Terms and Conditions as well as the Privacy Statement. All orders are subject to credit card approval and billing address verification. After processing, please contact customer service at 1300 182 183 or tickets@artscentremelbourne.com.au if you have any questions regarding your order.]