COVIDSafe: Visitors

It is mandatory for every Victorian business to have a COVIDSafe Plan for each worksite. The Arts Centre Melbourne COVIDSafe & Wellbeing Plan outlines the COVID-19 safety precautions we have in place throughout the opening up of our venues and facilities. This will ensure the safety and wellbeing of everyone who visits us, including our customers, presenters, hirers and team members.

We can’t wait to welcome you to Arts Centre Melbourne again. However your time with us will look and feel different. We want to you be confident that we have your safety and wellbeing in mind every step of the way, so below we have detailed what you can expect when visiting us.

Cleaning

• Regular cleaning and sanitising our venues with approved disinfectant products throughout the day. We clean high touch points hourly.
• High grade air filtration across our indoor venue ventilation systems.

Physical distancing and signage

• Please try to maintain at least 1.5 metres from others where possible, especially when moving around our site.
• Signage in and around our buildings will help you maintain physical distancing, including in high traffic areas like corridors and areas where queues may form.

Hand hygiene

• Handwash will be regularly restocked in all bathrooms.

Cashless venue

• Arts Centre Melbourne is a cashless organisation. All points of payment (tickets, parking, retail, cafés and bars) accept Visa, Mastercard and American Express payments.

Mask wearing

• Face masks are recommended indoors.

Vaccination

• In line with Victorian Government health guidelines, visitors will no longer need to check-in or provide evidence of their vaccination status.
• Arts Centre Melbourne team members are vaccinated.

In line with our standard conditions of entry, we will implement additional safety measures to ensure your health and wellbeing. Please note that these additional conditions of entry apply to everyone attending all areas of our site (indoor and outdoor) and are subject to change without notice at the discretion of Arts Centre Melbourne.

• You must comply with the COVID-19 safety protocols, requirements or public health restrictions applicable at the time of your visit.
• By entering our site, you agree to abide by the health and safety measures outlined in the Arts Centre Melbourne COVIDSafe & Wellbeing Plan. This can include, but is not limited to, physical distancing, mask wearing, temperature screenings, sanitisation and restricted public access.
• Arts Centre Melbourne retains the right to refuse entry to any person who refuses to adhere to health and safety measures. In these circumstances, tickets will not be exchanged or refunded unless required by law.

Learn more about our Terms and Conditions of Entry.

We ask that you and each member of your booking party make a reasonable assessment of your health status before attending our venue or the event.

If you are concerned about your symptoms or are a close contact, please read the information on the Victorian Government Coronavirus website or call the 24/7 Hotline on 1800 675 398.

In line with Victorian Government health guidelines, visitors will no longer need to check-in or provide evidence of their vaccination status.

In line with Victorian Government health guidelines, visitors will no longer need to check-in or provide their vaccination status.

Face masks are no longer required.

We conduct hourly cleaning of high-touchpoint areas with approved disinfectant products throughout the day.

In the Theatres Building, we have upgraded the air conditioning and ventilation system to a higher grade of filtration, the same system was implemented in Hamer Hall in 2012 during refurbishment. In addition, our air-conditioning units across both spaces are currently operating at 100% outside air – which means constant cycling of fresh outdoor air through all occupied indoor spaces.

You can buy your tickets on our website or call us Monday to Friday, 9am – 4:30pm on 1300 182 183.

Our website is the quickest and easiest way to secure tickets for all events. Paperless mobile tickets will be emailed to your inbox to access straight from your mobile device, to be scanned upon entry at your event or performance.

Our Box Offices are only open pre-show:

– The Theatres Building is open 75 minutes prior
– Hamer Hall open 60 minutes prior
– Sidney Myer Music Bowl is open 60 minutes prior

Arts Centre Melbourne is cashless we are only accepting credit or debit cards or Arts Centre Melbourne gift vouchers for in-person sales.

When you purchase your tickets from Arts Centre Melbourne, our Terms & Conditions of Purchase will include accepting compliance with what is expected of you under this plan.

For tickets booked through Arts Centre Melbourne, if a performance is cancelled or postponed due to COVID-19, you can receive a full refund. Tickets can also be exchanged for another performance date, subject to availability.

Our venues operate at their maximum allowable capacity, as per current Government health measures and an approved COVIDSafe Plan. Under these protocols you may be seated next to other patrons and distancing might not be possible.

Events currently on sale at Arts Centre Melbourne are being sold according to current Victorian COVIDSafe guidelines. Changes to restrictions may result in changes to seating configurations in our venues. Should this happen, unfortunately we are unable to accommodate requests to change seating.

Purchasing a ticket early can give you the greatest chance of not being affected by any tightening of restrictions. In the event that our allowable capacity reduces, Arts Centre Melbourne will cancel and refund affected tickets. Affected ticketing holders will be contacted directly by our team.

All ticket holders will be contacted directly and notified if there are any changes to their upcoming shows.

Yes. Tickets for performances purchased through Arts Centre Melbourne will be fully refunded, including fees. Subject to availability, tickets can also be exchanged into another date of the same performance. For more information, visit our Terms & Conditions of Purchase.

Unless required by law you will not be entitled to a refund if you or a member of your booking party attends our venue or event despite you testing positive or exhibiting COVID-19 symptoms.

Learn more in the Terms & Conditions of Purchase.

Our website provides the most up-to-date information about our reopening, upcoming shows and digital offerings. You can also follow Arts Centre Melbourne on Facebook and subscribe to our eNewsletter for timely updates.